Course Includes:
- Full lifetime access
- Access on any device
- Certificate of Completion
Course Description
The Worldspan GDS Air Ticketing Training Course provides practical training in Global Distribution System concepts and air-ticketing workflows for travel consultants, reservation professionals and tourism specialists. Worldspan is part of the Travelport GDS ecosystem, and professional users require structured knowledge of availability, booking, passenger records, fares, ticketing and post-ticketing servicing. The course introduces Worldspan booking concepts, air availability, flight information, passenger name records, fare displays, pricing, booking classes and itinerary management. Learners will understand how information is entered and retrieved within a GDS environment and how accurate passenger and segment data supports successful reservations. Participants will learn practical workflows for creating and managing air reservations, reviewing fare conditions, preparing ticketing records, issuing electronic tickets where applicable and handling common post-ticketing activities. The programme also introduces exchanges, refunds, voids, revalidation and ticket-related documentation. The training is designed for travel consultants, airline reservation staff, travel agency employees, tourism professionals, visa consultants and individuals seeking GDS-based air-ticketing skills. The course provides Worldspan-focused training and practice concepts; actual system access, commands, airline participation and ticketing functionality depend on the agency's Travelport configuration and current system environment. It does not represent an official Travelport-issued certification unless separately stated.
Course Curriculum
What You'll Learn
A structured path from fundamentals to real application
Module 1
Worldspan GDS Fundamentals
Understand the role of Worldspan within the Travelport GDS environment and learn essential GDS terminology, sign-on concepts, availability displays, flight information and booking classes. Understand how flight search connects with reservation, pricing and ticketing workflows.
Module 2
Air Availability & Flight Booking
Learn how to search flight availability, review schedules, identify booking classes and select suitable air segments. Develop practical skills in selling, cancelling and modifying segments while maintaining accurate dates, cities, carriers, passenger details and itinerary information.
Module 3
PNR Creation & Fare Management
Develop skills for creating and maintaining Passenger Name Records with passenger details, contact information, itinerary segments and relevant remarks. Learn fare display, pricing concepts, fare conditions and the importance of matching the selected fare with the booked itinerary before ticketing.
Module 4
Air Ticketing & E-Ticket Procedures
Understand the workflow from confirmed reservation and fare storage through ticket issuance and electronic ticket documentation. Learn ticketing records, airline requirements, ticket status and post-ticketing effects while recognising that functionality can vary by carrier and agency configuration.
Module 5
Exchanges, Refunds & Ticket Servicing
Study voluntary and involuntary changes, ticket revalidation, exchanges, voids and refunds. Learn how to review fare rules and airline conditions before processing changes, maintain accurate ticket records and communicate applicable conditions clearly to passengers.
Module 6
Professional GDS Workflow & Quality Control
Learn systematic checks for passenger names, dates, segments, fare conditions and ticket status while developing accuracy and troubleshooting skills for daily GDS operations.
Why World Visa Academy?
- 100% Live Interactive Training Sessions
- World Visa Academy Worldspan GDS Study Material
- Worldspan Air Availability, Flight Search & Booking
- PNR Creation, Fare Display & Air Ticketing Procedures
- World Visa Academy Worldspan GDS Process Guide
- Real Worldspan GDS Reservation & Ticketing Case Studies
- E-Ticketing, Exchanges, Refunds & Post-Ticketing Servicing
- World Visa Academy Certification
- Post-Course Job & Case Guidance
- Membership in World Visa Academy Update & Support Community
Frequently Asked Questions
The World Visa Academy course covers Worldspan GDS fundamentals, air availability, flight booking, PNR creation, fare displays, pricing, e-ticketing, exchanges, refunds and post-ticketing servicing. It is designed to develop practical GDS skills for travel professionals working with air reservations.
Yes. Worldspan is part of the Travelport ecosystem, and Travelport continues to provide Worldspan-related system resources and training materials. World Visa Academy training focuses on Worldspan concepts and workflows while recognising that current functionality depends on the Travelport system, agency configuration and participating airline.
A Passenger Name Record is the booking record containing relevant itinerary and traveller information associated with a reservation. World Visa Academy training teaches professionals how PNR information is structured, maintained and checked before pricing and ticketing.
Training alone does not provide access to a live GDS or ticketing authority. Actual ticket issuance requires appropriate agency access, Travelport configuration, airline participation and applicable ticketing arrangements. The World Visa Academy course focuses on developing the operational knowledge required to work with Worldspan-based air-ticketing processes.
World Visa Academy designed this training for travel consultants, reservation executives, travel agency staff, tourism professionals, visa consultants and individuals seeking GDS air-ticketing skills. It is suitable for learners who want practical knowledge of Worldspan availability, reservations, PNR management, fares, ticketing and post-ticketing procedures.
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